Privacy Policy

This Privacy Policy describes how zephbell (zephbell Limited) collects, uses, and protects your personal information. We are committed to protecting your privacy and handling your data responsibly. When you visit our website or interact with our services, we collect certain information to provide you with the best experience possible.

Who We Are

We are a thermal insulation panel supplier based in Riga, Latvia, specializing in mineral wool and XPS thermal insulation panels for builders and construction professionals. As the data controller, we are responsible for managing the personal information you provide through our website and services. We comply with applicable data protection regulations, including the General Data Protection Regulation (GDPR) and Latvian data protection laws.

Information We Collect

We collect various types of information to provide and improve our services:

• Contact information including name, email address, phone number, and company details when you submit inquiry forms or request quotations
• Usage data including pages visited, time spent on our website, browser type, and referring URLs through website analytics
• Cookie data and similar tracking technologies to enhance your browsing experience
• Communication records including emails and messages when you contact us directly
• IP address and location data from your device when accessing our website

Legal Basis for Processing

We process your personal information based on the following legal grounds: your consent when you voluntarily submit forms or agree to receive marketing communications; our legitimate interests in improving our services, marketing our products, and ensuring website security; contractual necessity to fulfill quotation requests and business inquiries; and legal obligations under applicable Latvian and EU regulations. When we process special categories of data, we rely on explicit consent or other lawful bases as permitted by GDPR.

How We Use Your Information

We use the information we collect for several purposes:

• Responding to your inquiries and providing quotations for thermal insulation products
• Sending newsletters and promotional materials (only with your consent)
• Analyzing website usage to improve our services and user experience
• Ensuring website security and preventing fraud or unauthorized access
• Complying with legal obligations and resolving disputes
• Creating anonymized statistical data for business analysis

Data Retention

We retain your personal information for specific periods depending on the purpose of collection:

• Contact form submissions and inquiry data are retained for up to 24 months after your last interaction with us
• Website analytics and cookie data are retained for up to 14 months
• Server logs and technical data are retained for up to 12 months
• Email communications and business correspondence are retained for up to 36 months for record-keeping purposes
• Marketing consent records are retained until you withdraw your consent or for 24 months, whichever is earlier

After these periods, we securely delete your information unless we are required to retain it by law or for legitimate business reasons.

Your Rights

Under GDPR and Latvian data protection laws, you have the following rights regarding your personal information:

• The right to access your personal data and receive a copy of information we hold about you
• The right to correct inaccurate or incomplete personal information
• The right to delete your data (the "right to be forgotten") under certain circumstances
• The right to restrict how we process your information
• The right to object to processing, including for marketing purposes
• The right to data portability and receive your information in a structured format
• The right to withdraw consent at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within 30 days.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. These include essential cookies necessary for website functionality, analytics cookies to understand how visitors use our site, and marketing cookies to deliver relevant advertisements. You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect website functionality. For detailed information about cookies, please refer to our Cookie Policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, regular security audits, and restricted access to personal data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. We encourage you to use strong passwords and protect your account information.

Third-Party Sharing

We do not sell or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our website and conducting our business, such as hosting providers, analytics services, and email delivery platforms. These providers are contractually obligated to protect your information and use it only for the purposes we specify. We may also disclose information when required by law or to protect our rights and safety.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by updating the "Last updated" date and posting the revised policy on our website. Your continued use of our website following the posting of revised changes means you accept and agree to the changes. We encourage you to review this policy regularly to stay informed about how we protect your information.

Supervisory Authority

If you believe we have violated your data protection rights or have concerns about how we handle your personal information, you have the right to lodge a complaint with the Data State Inspectorate (Datu valsts inspekcija - DVI), which is the data protection authority responsible for overseeing data protection in Latvia. You can file a complaint with the DVI while also contacting us to resolve the matter directly.